Shipping policy

Shipping Policy – Bay Spice

At Bay Spice, we are committed to delivering authentic spices and groceries to you in a timely and reliable manner. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours or on holidays will be processed on the next business day.

  • During peak periods, processing times may be slightly longer. If there are any delays, we will notify you via email.

Shipping Locations

  • We currently ship to [insert countries or regions you serve, e.g. New Zealand / Australia / Worldwide].

  • If your location is not available at checkout, please contact us before placing your order.

Shipping Rates

  • Shipping charges are calculated at checkout based on:

    • Order weight

    • Delivery location

    • Selected shipping method

  • Any applicable shipping promotions or free shipping thresholds will be clearly displayed at checkout.

Estimated Delivery Time

Estimated delivery times begin after dispatch, not from the order date.

  • Domestic orders: 2–7 business days

  • International orders: 7–21 business days (depending on destination and customs clearance)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or customs processing.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

  • Tracking updates may take up to 24 hours to appear after dispatch.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

  • Bay Spice is not responsible for delays caused by customs clearance.

Incorrect Address & Failed Delivery

  • Please ensure your shipping address is accurate at checkout.

  • Bay Spice is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

  • If a parcel is returned to us due to a failed delivery, additional shipping charges may apply for re-dispatch.

Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date) with:

    • Your order number

    • Photos of the damaged items (if applicable)

  • We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: honeybimal1@gmail.com
Business Name: Bay Spice